Returns/Refunds Policy for

Effective Date: January 2024

Welcome to, your trusted source for medical products online. Our commitment is to ensure you are completely satisfied with your purchase. This Returns/Refunds Policy outlines how returns and refunds are handled on our marketplace platform.

1. General Policy

  • Customers have the right to return eligible products within 10 days of receipt.
  • Returned items must be unused, in their original condition, and in the original packaging.
  • Due to health and safety reasons, certain items are not eligible for return. This includes, but is not limited to, opened personal care items, used medical supplies, and custom-made products.
  • Proof of purchase is required for all returns.

2. Return Process

  1. Initiate a Return: Contact our customer support team at within 10 days of receiving your product to initiate a return. Please provide your order number and reason for the return.
  2. Review: Our team will review your request to ensure the item is eligible for return.
  3. Return Instructions: Once your return is approved, you will receive detailed instructions on how to return the product to the vendor or the designated return center.
  4. Shipping: Customers are responsible for return shipping costs unless the return is due to a vendor error or defective product.
  5. Tracking: It is recommended to use a traceable shipping method as we cannot be responsible for lost or undelivered items.

3. Refunds (If Applicable)

  • Upon receipt and inspection of the returned item, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed to the original method of payment within a certain number of days.
  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, except in cases of vendor error or defective products.

4. Exchanges

  • We only replace items if they are defective or damaged. If you need an exchange, please follow our return process.
  • Exchanges are subject to product availability.

5. Non-Returnable Items

Due to health and safety regulations, the following items cannot be returned:

  • Opened or used personal care products
  • Certain medical supplies and devices
  • Custom or special order products

6. Vendor Responsibilities

  • Vendors are required to comply with our Returns/Refunds Policy.
  • Disputes between customers and vendors regarding returns will be mediated by our marketplace team.

7. Contact Us

For questions or concerns about our Returns/Refunds Policy, please contact our customer support team at

8. Amendments reserves the right to amend this policy at any time. All amendments will be posted on our website and effective immediately upon posting.